Privacy Policy
Your privacy matters to us at ravyloara
Last updated: March 15, 2025
Information We Collect
At ravyloara, we collect information to provide you with comprehensive financial analysis services tailored to the Australian market. The types of information we gather include:
Personal Information
We collect your name, email address, phone number, and business details when you register for our services or contact us. This helps us provide personalized financial analysis and industry insights relevant to your specific needs.
Usage Data
We automatically collect information about how you interact with our website, including pages visited, time spent on sections, and which resources you download. This data helps us improve our educational content and user experience.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our financial analysis services:
- Delivering personalized financial analysis reports and industry insights
- Communicating about upcoming webinars, learning programs, and relevant market updates
- Providing technical support and responding to your inquiries
- Improving our educational content based on user engagement patterns
- Ensuring compliance with Australian financial services regulations
- Protecting against fraud and maintaining platform security
We strictly adhere to the Australian Privacy Principles under the Privacy Act 1988. Your personal information is handled with the highest standards of privacy protection required by Australian law.
Information Sharing and Disclosure
We maintain strict policies about sharing your personal information. ravyloara does not sell, rent, or trade your personal data to third parties for marketing purposes.
Service Providers
We work with trusted Australian service providers for email delivery, website hosting, and data analytics. These partners are bound by confidentiality agreements and can only use your information for specific services they provide to us.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or government regulations. This includes cooperation with law enforcement agencies and regulatory bodies when legally mandated.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We've designed straightforward processes to help you exercise these rights:
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Update or correct any inaccurate personal information in our records at any time through your account or by contacting us.
Receive your personal data in a structured, commonly used format that you can transfer to another service provider.
Request deletion of your personal information, subject to our legal obligations and legitimate business interests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for all data transmission between your browser and our servers
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Secure data centers with physical access controls
- Regular staff training on privacy and security best practices
- Incident response procedures for potential security breaches
In the unlikely event of a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner within 72 hours as required by law.
Data Retention and Storage
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
Retention Periods
- Account information: Retained while your account is active plus 7 years
- Communication records: Retained for 5 years from last interaction
- Usage analytics: Aggregated data retained indefinitely, personal identifiers removed after 2 years
- Marketing preferences: Retained until you opt out or account closure
Data Location
Your personal information is primarily stored on secure servers located in Australia. When we use international service providers, we ensure adequate privacy protections through standard contractual clauses and privacy shield frameworks.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and gather usage analytics. These help us understand how you interact with our content and improve our services.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand user behavior and improve our content
- Preference cookies: Remember your settings and customization choices
- Marketing cookies: Used for relevant content recommendations
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit some website functionality.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, legal requirements, and business operations. When we make significant changes, we'll notify you through:
- Email notifications to registered users
- Prominent notices on our website
- Updated "last modified" date at the top of this policy
We encourage you to review this policy periodically to stay informed about how we protect your privacy. Continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Our Privacy Team
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, our dedicated privacy team is here to help.
We respond to privacy inquiries within 2 business days
Privacy Officer - ravyloara
6/117 Queen St
Brisbane City QLD 4000
Australia
Privacy inquiries: Monday-Friday, 9:00 AM - 5:00 PM AEST
If you're not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.